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December 13, 2014 06:28:54 AM
In reply to andrew, brooklyn
Thanks for visiting us here on TD Helps, Andrew.
We know online difficulties can be frustrating and apologize if you have had a bad experience. We would like to take this opportunity to let you know that TD Bank Online is compatible with the newest versions of both Internet Explorer and Firefox. If you are not using the newest version of your browser, you may wish to update it. Additionally, we recommend trying to use a different browser if the issue persists.
For further assistance, you may contact a Tech Support Specialist 24/7 at 800-493-7562 who will be more than happy to troubleshoot with you directly.
Thanks again for joining us here on TD Helps and we hope you have a great day.
LiShu R, Mount Laurel
December 13, 2014 06:30:03 AM
In reply to LiShu, Mount Laurel
We periodically seem to be being kept from getting to the login page for online banking. We tried the latest browsers, reset the browsers, flushed the dnscache and tried on multiple computers. This is highly disruptive and annoying! This is very unusual as we can, if we remote into our work computers, get access away from home.
April 1, 2017 11:01:48 AM
In reply to Karen, Greenfield
Thank you for reaching out to us on TD Helps, Karen. It sounds like you have tried the standard troubleshooting to get online. We're happy to help you look into this further and get you back online.
If you're referring to Online Banking, we recommend that you give us a call 24/7 at 888-751-9000. Upon account verification we'd be happy to help.
If you're speaking of TD Bank BusinessDirect, feel free to give our Small Business Team a call 24/7 at 800-493-7562 option 2.
You're also welcome to stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations please check out: http://go.td.com/TDStores.
We hope this helps, Karen. Feel free to reach out to us with any additional questions.
Kris M, Mt. Laurel
April 1, 2017 11:02:28 AM