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June 24, 2015 11:16:22 AM
In reply to Karl, Peru
Thanks for coming to TD Helps, Karl.
As this is pertaining to your account and Debit Card specifically, we ask that you contact us directly for assistance. When calling from Peru or any other country outside the United States, please dial us direct at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518 if you have access to a landline. We are available 24/7 and after account verification we would be more than happy to help.
If you are within the US, our Representatives at any TD Bank will be happy to help determine why your card is having trouble. For Store locations near you and their hours please take a look here: http://bit.ly/TDStores.
You also have the option of sending a secure message if you've enrolled in Online Banking. To do so, you must first log in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Hope to hear from you soon and have a nice day.
Brian M., Mount Laurel
June 24, 2015 11:19:28 AM