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I will like to reset it
September 24, 2014 03:24:40 PM
1 person recommended this |
In reply to eureka, Brooklyn
Hello, Eureka and welcome to TD Helps. We are sorry to hear you are having difficulties remembering your password, but we'd gladly guide you in the right direction to reset it.
To reset your password for Online Banking you may use the Self-Service feature via the TD Bank website by following this link: http://bit.ly/1eaISlq. Once there, please select the "Trouble Logging In" link located beneath the password field. You will now be at the "Reset Your Password" page; select the account type and input your user name along with the last 4 digits of your Social Security number. Next, you will need to answer your security questions. After successfully answering the security questions you will proceed to create and confirm your new password.
Some tips to consider when creating a new password:
- Use a combination of numbers, letters and special characters, but no spaces
- Your password should be unique. Memorize it and do not disclose it to anyone else
- Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
- Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to use the Self-Service feature, or this is a TD Bank BusinessDirect, you are welcome to call us directly 24/7 at 800-493-7562. After account verification, we would be happy to help you in resetting your information and making sure you are able to log back in. You may also visit your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If you're referring to logging into www.tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
If you are referring to your TD Go Card account, please call us 24/7 at 855-219-8050.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by visiting any TD Bank location.
Have a lovely day, Eureka and feel free to stop by at any time if you have any other questions.
Justin B, Mount Laurel
September 24, 2014 03:28:14 PM