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I'm out of the country and lost my phone. My phone had the username and password saved on it. I can no longer access my online account. I can't call in because I do not have an international phone. Is there a guideline to what my username would be? I've tried my usual usernames but they are but they are not working.
April 28, 2015 07:33:58 AM
1 person recommended this |
In reply to Cynthia, Philadelphia
We appreciate you coming to TD Helps, Cynthia. We are sorry to hear about your phone and your Online Banking difficulties.
For user name help, please click here: http://bit.ly/1eaISlq, than located beneath the user name field, please select the "User Name Help" link.
If you are still experiencing difficulties remembering your online banking information, we understand you mentioned you are unable to call however to better assist you, when you are able to, please connect with us directly. As you are currently out of the US, to call us from outside the U.S. via telephone, please dial 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. We are available 24/7 for your convenience.
Once you're able to connect with a Banking Specialist and after account verification, we'd be happy to help.
Please understand, for the security of your account, we may not disclose any account information including your Online Banking information via an unsecure forum such as TD Helps or email.
We hope this helps and apologize for any inconveniences this may cause. Have a good one.
Yen D, Mount Laurel
April 28, 2015 07:34:55 AM
1 person recommended this
I opened my account recently and I cant remember my user name and password
Mzingeli, Willo Grove
July 14, 2015 09:05:19 PM
In reply to Mzingeli, Willo Grove
We're sorry to hear that you've forgotten your log in information, Mzingeli. We'd be happy to help you recover this information.
In order to regain access to your online account, we ask that you contact us directly for assistance. You are able to give us a call 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). Once speaking with our Representatives and after they verify your account information, they'll be glad to help with your user name and password.
You are also able to stop by any TD Store during lobby hours for help with this information. To take a look at TD Stores near you please visit: http://bit.ly/TDStores.
If this is in regards to your TD Bank Credit Card, you may contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If this is in regards to a TD Bank Go Card, please call us 24/7 at 855-219-8050.
We look forward to hearing from you, Mzingeli and have a great day!
Customer Service Team, Mount Laurel
July 14, 2015 09:08:11 PM