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Hi i have a checking account and I'm outside USA and I can't use my td card outside USA I'm in Colombia
Oscar, New york
December 30, 2015 12:26:58 PM
In reply to Oscar, New york
We're sorry to hear you're having trouble with your Debit Card, Oscar. We'd be glad to help.
Often times Debit Cards encounter acceptance issues due to the lack of Travel Notifications on your account.
You are able to reach us from overseas by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone. Our Banking Specialists are available 24/7 to assist you with your Debit Card and Travel Notifications.
If you are unable to call, our Banking Specialists are available via secure message. You are able to send a secure message through Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." Please include in your message details of your trip so our Banking Specialists can add accurate Travel Notifications.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Oscar and have a good afternoon.
Megan K, Mount Laurel
December 30, 2015 12:28:09 PM