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October 16, 2017 01:56:19 PM
In reply to yolanda, blackwood
We'd be happy to help, Yolanda.
Its sounds like your debit card may have been declined at an ATM machine. There could be several possible reasons that this occurred, such as a simple ATM error or for transaction verification. Either way, we'd like to take a look at your account and your declined transaction so that we best advise why this happened and then offer options to fix it.
As TD Helps is considered an unsecure forum, we do not have access to specific account information. Please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc.
You can also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope to hear from you soon so that we may resolve this issue. Have a great day, Yolanda!
Candice A, Mount Laurel
October 16, 2017 01:56:40 PM