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July 31, 2015 11:46:11 AM
In reply to Clifton, Brooklyn
Hi Clifton, thanks for reaching out to us on TD Helps. We'll be glad to clear this up for you.
If you have a Checking account at TD Bank with a debit card, you'll be glad to learn that TD Bank does not charge you any foreign transaction fees for purchases made with this card. When using this card for a purchase in foreign currency, our Customers pay the Visa exchange rate at the time of purchase. This rate is not set by TD Bank. Additionally, as you'll be using a non-TD ATM, there may be a fee charged, this information is available on the Fee Schedule located here: http://bit.ly/1cTejgt.
You may also refer to our Personal Deposit Account Agreement: http://bit.ly/1kb17UQ for more details.
If you are planning to travel internationally, to make sure you do not experience any acceptance issues while away, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our Banking Specialists 24/7 at 888-751-9000.
If you are enrolled in Online Banking, you can also submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps us monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
Should you need to reach us, you can contact us by Secure Message as listed above, or to contact us by phone from outside of the United States, please dial 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Please let us know if we can help again and have a nice day.
Colleen B, Mount Laurel
July 31, 2015 11:46:43 AM