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They both claim they were received and went through okay but I closed the account and received the cash value of what I had in the account. Will it just be returned to my credit card companies or will I need to contact TD and settle it with them?
Staci, Palm Bay
June 21, 2017 01:26:08 PM
In reply to Staci, Palm Bay
Thanks for coming to TD Helps today, Staci.
We apologize for any confusion this may be causing you, and understand your concerns with wanting to have this resolved. Typically speaking, if an account was closed, and a payment was presented to the account, this payment would be returned. However; at this time, we are unable to guarantee if this is the case with your account as TD Helps is not considered a secure forum. Because of this, we strongly recommend that you contact us directly so that we may provide you with accurate instructions on the next steps you may need to take.
A Banking Specialist can be reached, 24 hours a day, 7 days a week, at 1-888-751-9000. You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We're sorry we couldn't be of more help, Staci. Please don't hesitate to let us know if you have any other questions. We're always happy to help.
Customer Service Team, Mount Laurel
June 21, 2017 01:26:33 PM