Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I closed my checking account with TD bank as I am moving to a location where TD doesn't operate. However, I am receiving a refund on the debit card that was associated to that account. What will happen to that refund?
July 2, 2016 07:47:12 AM
1 person recommended this |
In reply to Mohamed, Worcester
Thanks for contacting TD Helps today, Mohamed.
If your account is closed and you are expecting a refund, there are two options available to you on how you are able to obtain these funds.
If you have another active Checking or Savings account with TD Bank, the credit will be transferred to that account. We'd like to inform you that when a merchant processes a refund to your ATM/Visa debit or credit card, it usually takes 3-5 business days to be credited. There are times when the funds may take longer to be credited to your account as the refund is based on when we receive notice from the merchant.
However; if you do not have any active accounts with TD Bank, that is okay! TD Bank will send a check with the amount of the refund to the address we have on file for you. In addition to the 3-5 business days for a merchant refund, please allow 7-10 business days for mailing. Please be aware that delays may occur depending on your Postal Office.
If you have any further questions, you may call and speak with a Live Customer Service Representative at 1-888-751-9000, who are available 24 hours a day, 7 days a week to answer any questions you may have. Additionally, you're also able to visit or call any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
We hope this helped answer your question, Mohamed, and have a great weekend.
Customer Service Team, Mount Laurel
July 2, 2016 07:47:44 AM
2 people recommended this