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Before I left Canada I went into a TD branch and specifically asked for my account to be closed. The clerk said it had all been completed. Then I went to make sure that it was closed but I could still log into my internet banking and saw that I was getting charged for monthly fees.
August 29, 2016 09:17:54 AM
In reply to Tom, Adelaide
We're sorry to hear about this, Tom, and we'd be glad to point you in the right direction.
As you mentioned that you closed your account prior to leaving Canada, we recommend reaching out to our friends on the Canadian TD Helps Team. You are able to do so here: https://go.td.com/1QBOF4U. Once our friends receive your question, we know that they'll do their best to address your concerns.
You are also able to reach out to a TD Canada Trust Specialist directly for assistance. Please take a look at their contact options here: https://go.td.com/1woOVay.
If this is in regard to an account you have with TD Bank in the US, please reach out to us directly to discuss your account. To do so, you are able to contact us 24/7 by dialing 888-751-9000.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Tom. Have a good day.
Megan K, Mount Laurel
August 29, 2016 09:18:07 AM