Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Susan, Ridgefield Park
November 18, 2014 05:39:08 PM
In reply to Susan, Ridgefield Park
Thank you for joining us on TD Helps, Susan. We'd be happy to help with Bill Pay.
Bill pay information from another bank cannot be transferred. However, at TD Bank, we want to make paying bills online as easy as can be! If you have an account with us, but you do not bank with us online, then you can enroll here: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 888-751-9000 to speak with our knowledgeable Specialists.
Then, when setting up a bill payment, you can do so by accessing the Bill Pay tab after logging in. Then select the "Bill Pay" tab. You would then select to "Add a company or person to pay." Once you enter the information required, you'll be ready to schedule bill payments to the biller you've just created!
If you are not trying to schedule a bill and are trying to make a transfer to an account holder at a different institution, you can utilize the Person-to-Person payments feature. Once you have logged into your Online Banking, select the “Person-to-Person” tab to enroll for this specific feature (The “Person-to-Person” tab will show at the top of your page after logging into your TD Bank Online Banking. As long as you have a US address on file, you should be able to send funds using this option to another US account). You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and the email address we have on file for you. Next, we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete, you’ll be ready to send the payment which the other person will receive in one business day or three business days as per your selection.
This feature does come with limits on the amount you can send or receive. For the information on the payment methods and amounts, please check out this link: http://bit.ly/1pADlWD (Pg. 3 section 1.16). To locate your current individual limits please follow these steps:
• Log into your online banking
• Click on the Person-to-Person Payments tab.
• Select the account in which you are sending the funds from
• Type in the person’s name, email or mobile number you are sending the funds to
• Type in the amount you’re trying to send
• Select the send date
• Click continue
• Complete the pop-up to add a new contact
• Click save
• Click on the info button (question mark) next to the amount box
Alternatively, if you are trying to send funds of yours to your account outside of TD Bank, you may do so via the "Transfers" tab by selecting "Transfer to Accounts Outside of TD Bank." After you select this link, please select "Add a New Account." You will then be asked to select the account type, account number and routing number to your account at a different institution.
If you have trouble completing any of these transfers or bill payments, please contact us directly. You may do so 24/7 at 800-493-7562 and speak to our Digital Banking Specialists. After account verification, they will be able to assist with all of your Online Banking needs. If you prefer to speak with someone in person, you may visit a TD Store during lobby hours. For hours and locations near you, please visit http://bit.ly/TDStores.
We hope this helps, Susan and have a great night!
Cameron P, Mount Laurel
November 18, 2014 05:40:11 PM