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Freida, Long Island
November 17, 2016 11:10:34 AM
In reply to Freida, Long Island
Thanks for contacting TD Helps today, Freida. We'll be happy to point you in the right direction.
The type of deposit you make determines when the funds will be available. As you have stated that you made a Check Deposit, we would like to take this opportunity to let you know that when you deposit a check, the first $100 is made available right way. If you are a new account holder and your account has not been open for 30 consecutive days, Check Deposits may be held for 7-10 business days for verification purposes. After this grace period, not only will the first $100 be made available at the time of deposit but the rest of the funds will credit to your account the following business day.
If you made this Check Deposit through the ATM, the first $100 dollars is credited immediately while the remainder of your deposit may be applied to the balance on the following business day. Unlike the ATM, the Mobile Deposit feature does not credit any funds initially. The funds may also be credited on the following business day.
To read the Funds Availability Policy and other important details, please visit https://go.td.com/1kb17UQ (page 40).
To determine when the funds may be available in your account specifically, we recommend that you contact a Customer Service Representative for further assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helped, Freida, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
November 17, 2016 11:10:53 AM