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I deposited a check at a TD Bank ATM and it didn't go through because they "couldn't find my account". I was charged $15. I'm really confused.

Courtney, Woodbury
July 9, 2015 01:59:48 PM

1 Response

In reply to Courtney, Woodbury

We understand your concern, Courtney and we'd be glad to point you in the right direction. As this is pertaining to your account specifically, we ask that you reach out to us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to discuss your recent deposit. Similarly, you are able to visit any TD Store during lobby hours to review your recent deposit as well. To take a look at TD Stores near you please visit http://bit.ly/TDStores. You are also able to send us a secure message via Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you're not currently enrolled and would like to be, you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/Debit Card number and Social Security Number available to complete the enrollment. Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information. We hope to hear from you soon and have a good day!

Megan K, Mount Laurel
July 9, 2015 02:00:36 PM

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