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I deposited a check payable to cash on my checking acct. on mobile line banking. I would not to find out if it went through or not.
Veronidia, Scotch Plains
October 31, 2017 07:24:18 AM
In reply to Veronidia, Scotch Plains
Good morning, Veronidia!
We appreciate you bringing your concerns to us today, and we'll be more than happy to help.
It sounds as though you made a deposit using TD Bank's Mobile Deposit feature, and were hoping to confirm that your transfer was a success. If this is the case, we'd like to recommend that you review your previously submitted mobile deposits, as any successfully submitted deposits would be visible here.
If you've never taken advantage of this mobile banking feature, we'll be happy to provide you with the steps you'll need to take!
You'll first want to log into your TD Bank Mobile App using your online banking credentials. Then, you'll want to click on the side menu, which you can find on the upper left hand side of your screen. Once here, click on 'Mobile Deposit', and then 'Mobile Deposit History'. Here, you can view history for the last 30 days on any submitted mobile deposits, and if you'd like, you can also click on each deposit to view more information.
If you have any trouble accessing your mobile deposit history, or if you would prefer to go over your deposit with a Specialist, we're always here to help! Banking Specialists can be reached by simply calling 1-888-751-9000, 24 hours a day, 7 days a week. Similarly, our Customer Service Representatives are also here to help at any number of our Store locations, and you're welcome to check out this link: http://go.td.com/1f9DSJR to find your nearest Store, as well as their lobby hours.
If you're unable to call or visit a TD Store location, you also have the option of sending us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
As you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps, Veronidia. Please let us know if you have any additional questions, and we hope you have a fantastic start to your day.
Brittany M, Mount Laurel
October 31, 2017 07:24:41 AM