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November 18, 2017 10:46:34 AM
In reply to Chris, Philadelphia
Good morning, Chris, and welcome to TD Helps.
We'll be more than happy to help.
Based on the information you have provided, it sounds as though the check you deposited into your account may have been returned. Please understand that while we would like to confirm this information with you, TD Helps is not considered a secure forum of contact. Because of this we do not have access to your account or personal information; however, you're more than welcome to connect with us, and we'll be happy to help!
Banking Specialists are here 24 hours a day, 7 days a week to answer any questions or concerns you may have at 1-888-751-9000. You would also, as always, have the option of visiting a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, that's okay, as you can always send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we're unable to better assist you today, Chris, but we look forward to hearing from you soon.
Have a good weekend!
Brittany M, Mount Laurel
November 18, 2017 10:46:52 AM