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December 23, 2014 05:46:56 PM
In reply to Bianca, Hamden
Welcome to TD Helps, Bianca. We'd be happy to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly to ensure that your deposit went through successfully. You can reach us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours for help. For TD locations and hours we ask that you take a look here: http://bit.ly/TDStores. Our Representatives will be happy to confirm the deposit and let you know what to do next if it was made unsuccessfully.
We hope this helps, Bianca and have a good day.
Megan K, Mount Laurel
December 23, 2014 06:09:53 PM
I have the same problem for the past two months. I called customer support and they told me to delete the app and reinstall it. Still didn't work. Went to TD bank to deposit checks and asked for help. They could give me none. What is wrong with the app?
December 14, 2015 12:43:01 PM
In reply to Joseph, Havertown
Thanks for connecting with us here at TD Helps, Joseph. We are spry to hear about your Mobile Deposit difficulties and would like to suggest a few tips to begin using your Mobile Deposit feature again for your TD Mobile App.
First, some mobile devices, especially iPhones, have a privacy setting which may disable the camera function for the TD Bank App. We'd recommend reviewing your mobile settings to ensure that they are allowing the use of this feature.
Also, please be sure that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
Please check here: http://bit.ly/1e3jiYF for a list of Frequently Asked Questions regarding our mobile deposit feature, which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps. Please let us know if you need anything else.
Yen D, Mount Laurel
December 14, 2015 12:44:08 PM