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as a pending transaction. My question is when should I expect to see the transaction reflected in either the mobile app or the online banking applications? At what times are the Online Banking or Mobile application systems updated with the activity that takes place after 8:00 PM, such as a Mobile Deposit transaction?
September 14, 2017 02:20:10 PM
In reply to Gene, Exton
Good afternoon, Gene, and thanks for bringing your concerns to TD Helps today.
Typically, if your deposit is made before 8pm on a business day, it will be made fully available on the following business day. If your deposit is made after 8pm on a business day, or on any weekend or holiday, the next business day will be considered the deposit date. For example, if you make a mobile deposit on a Saturday, the deposit date will be Monday, and your funds would then generally be available on the following day, Tuesday.
Should you perform a mobile deposit, and would like to verify that your deposit was successfully accepted to your account; you are able to do so right from your Mobile App! To view the last 30 days of any previously submitted mobile deposits, simply follow these instructions:
Select Mobile Deposit
Select Mobile Deposit Receipts
Scroll through a 30 day history of Mobile Deposit Receipts
Click on a Mobile Deposit Receipt for additional detail
If you'd like to learn more about mobile deposits, we invite you to take a look here: https://go.td.com/1ff8byL. You can locate the deposit availability details in sections 6 and 7, and you're also welcome to check out the link here: https://go.td.com/2x2etSj for even more information on the Mobile Deposit feature.
If you would like to go over your account directly with a Specialist, we're always here to help! Banking Specialist can be reached by dialing 1-888-751-9000, and are available 24 hours a day, 7 days a week, for your convenience. You also, as always, have the option of visiting a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If it's more convenient for you, you may also send us a Secure Message right from your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. You may also send a Secure Message from your Mobile App. To do so, simply log in and select 'Send a Secure Message' from the side Menu. Generally, we respond within 24 hours or less.
We hope this clears up any confusion, Gene. Have a great rest of your day!
Brittany M, Mount Laurel
September 14, 2017 02:20:54 PM
I did the same thing. My mobile deposit was successful last night a little after 9pm last night.
I can see the mobile deposit in my mobile deposit history on the TD app but it is not reflected in my account balance or pending activity / activity.
September 15, 2017 10:22:01 AM
In reply to Michael, Bridgewater
Hi Michael. Thanks for joining the conversation!
We'd be glad to help explain.
If you make the mobile deposit after our 8PM cutoff, there may be a delay in it appearing in your pending transactions. This is due to it being processed for the next business day. But don't worry, as long as you can view it in your mobile deposit history in the app, you can rest assured it was a successful deposit. You can expect the funds to be available one business day from the processing date. For example: if you make the deposit on Monday at 9PM, it will be processed on Tuesday (due to it being done after the deposit cutoff of 8PM), and the funds should be available to you first thing Wednesday morning. There are some cases when we must hold a check for additional verification. If we need to hold a check for longer than one extra business day, you will be notified in writing of the deposit hold. You can review information about funds availability on pages 41-44 of our Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI.
We hope this helps to clarify, Michael. If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
Have a great weekend!
Candice A, Mount Laurel
September 15, 2017 10:22:40 AM