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with the amount and then it says "funds pending" negative the amount but the money is not in my account. I'm confused
August 21, 2017 05:25:24 PM
2 people recommended this |
In reply to Allison, Heislerville
Congratulations on your recent marriage, James! We wish you all the best for a lifetime of love and happiness!
We'd be happy to help clear this up for you.
All check deposits need to go through verification which generally takes place during overnight processing, making the funds available the following business day. Checks deposited over the weekend may seem to take longer because they're all processed on the next business day, Monday (unless there is a holiday), meaning the funds do not become available until Tuesday. You can review more about funds availability on pages 41-44 of the Personal Deposit Account Agreement here: https://go.td.com/2nf0JAI.
As you made these deposits this weekend, you should see the funds available first thing tomorrow morning. We'd be happy to review your account and these deposits to confirm that for you. As TD Helps is considered an unsecure forum, we do not have access to specific account information. Please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc.
You may also reach out to us by secure message through your online or mobile banking to request these deposits reviewed. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope this helps, James. Take care!
Candice A, Mount Laurel
August 21, 2017 05:25:47 PM