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Antonio, New york city
November 4, 2017 07:24:27 AM
In reply to Antonio, New york city
Happy Saturday, Antonio!
We appreciate you bringing your concerns to TD Helps today. We'll be more than happy to clear up any confusion.
It's first important to note that the type of deposit you make to your account can determine when your funds will be available. As you mentioned that you performed your deposit at an ATM, the first $100 dollars is credited immediately, regardless of whether you deposited cash or check, while the remainder of your deposit will be applied to the balance on the following business day.
Please understand that TD Helps is not considered a secure forum of contact, and because of this we unfortunately do not have access to your account or personal information; however, you're welcome to connect with us directly, and we'll be happy to discuss your account in further detail.
Our Banking Specialists are always happy to help, and can be reached by simply calling 1-888-751-9000, 24 hours a day, 7 days a week. If you'd prefer, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit, that's okay, as you can also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps, Antonio, and please let us know if we can answer any additional questions for you.
Have a great weekend!
Brittany M, Mount Laurel
November 4, 2017 07:24:45 AM