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I do not see my funds in my account. Today is Tuesday, I deposited my check through the mobile app Friday night at 8:23pm. I would like to know what is taking so long?
Randy, Attleboro, MA
November 23, 2016 11:08:03 AM
Saving & Managing Your Money
In reply to Randy, Attleboro, MA
It's great to see you on TD Helps today, Randy! We'll be glad to answer any questions you may have about mobile deposit.
Generally speaking, when your deposit is made before 8pm EST on a business day, funds will be made available the following business day. If your deposit is made after 8pm EST on a business day or on any weekend or Federal Holiday, the next business day will be considered the deposit date. For example if you make a mobile deposit on a Friday after 8pm EST, the deposit date will be Monday, since that is the next business day; your funds would then generally be available on Tuesday morning. If Monday is a Federal holiday, the transaction will post Wednesday morning. For more information, take a look here: https://go.td.com/1ff8byL (the deposit availability details are listed in sections 2 and 3).
Please keep in mind that $100 same day availability for deposits do not apply to Mobile Deposits. For more information on funds availability and deposits that may be applied for longer delays, please take a look here for our Personal Deposit Account Agreement: https://go.td.com/1kb17UQ (Pg. 40-44). You may also contact Customer Service at 888-751-9000, 24/7 for more information, or visit your local TD Bank Store, https://go.td.com/1nq31dc.
Once a deposit has been submitted successfully, you may not cancel the deposit. If a mistake was made, please notify TD Bank right away.
Please let us know if you have any questions and enjoy the rest of your day, Randy!
Shanika A, Mount Laurel
November 23, 2016 11:08:35 AM