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November 15, 2014 10:17:31 AM
In reply to Marianne, Medford
Hello Marianne! Hope you are enjoying your weekend. We will be happy to step you through resetting your security questions.
As you may be aware, each authorized signer can set up an online banking profile that will show your full relationship with TD Bank. The security questions are triggered based on who is logging in to their online profile. For security, we require that each profile has a minimum of 3 questions.
If you are able to log onto your TD Bank Online Banking, you can view and change your security questions and answers by selecting the "Customer Service" tab. Once you’re there, under "Self Service" please click on the "Change Security Question/Answers" link. It will then take you to the "Update Your Security Questions and Answers" page where you can change/update your information by selecting the "Change" link after each question.
A few tips to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question.
-Avoiding abbreviations in your answer, like "NYC." instead of "New York City ".
-Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://bit.ly/1ikiYdw
If you are not able to log into your Online Banking profile, a member of our dedicated Specialists can assist with changing your security questions and logging you into your account upon proper account verification. You can reach us by calling 888-751-9000, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Thank you again for stopping by TD Helps today, Marianne
LiShu R, mount laurel
November 15, 2014 10:20:53 AM