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October 23, 2014 08:48:40 AM
In reply to Yanitssa, Woodside
Thanks for connecting with us here on TD Helps, Yanitssa.
We're sorry to hear of any recent trouble with your account. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, you may call us at 888-751-9000 24/7 for additional assistance. As always, you have the option of speaking with a Customer Service Representative in person at any of our TD Bank Stores. For a listing of locations and hours, please look here: http://bit.ly/TDStores. Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at 800-493-7562 to speak with our Digital Banking Specialists.
We also have some suggestions for you and would like to share with you. You may consider signing up for a form of overdraft protection to avoid this type of fee in the future.
A form of overdraft protection that TD Bank offers is an option to link a TD Savings Account to your Personal TD Checking Account as a Savings Overdraft Account. In the case of an overdraft situation, as long as there are sufficient funds in the Savings Account to cover the negative balance in the Checking Account, funds will automatically be transferred. For more specific information please take a look here: http://bit.ly/1lmjVaq. You may request this option by calling us at 1-888-751-9000, after account verification, any one of our dedicated Banking Specialists would be happy to help. You may also visit us during lobby hours at any TD Bank Store for further assistance.
If you do not have a Savings Account, please take a moment to review the different types of Savings Account TD Bank offers: http://bit.ly/1qFEY8j or feel free to check out our Savings Account Selector Tool for a customized recommendation: http://bit.ly/1hXi2wF. You can open the account Online, over the phone at the number provided above, or at a TD Store.
Similarly, you can apply for a TD Moneyline Overdraft Protection. For more specific information on this type of overdraft protection take a look here: http://bit.ly/J7b4XR. You can apply online via this link or you can give us a call 24/7 at 800-937-5020.
We would also like to make you aware that your account may be enrolled in our optional TD Debit Card Advance service. Please visit here: http://bit.ly/1voNBCy for all the details of this service.
We hope the information provided helps, Yanitssa and thanks for visiting! Have a great day.
Elizabeth D, Mount Laurel
October 23, 2014 09:02:20 AM