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September 7, 2014 03:34:10 PM
In reply to Janeet, Weare
Thanks for joining us on TD Helps, Janeet. We appreciate your question and are sorry to hear you're having trouble logging into Online Banking.
Our dedicated Digital Banking Specialists can assist with deleting or updating your security questions while logging you in; their direct number is 800-493-7562. They are available 24/7 and are happy to help, after account verification. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
A few tips to consider that may help you with remembering your security questions and answers include:
- Only selecting security questions that are meaningful to you.
- Avoiding abbreviations in your answer, like "ST." instead of "Street".
- Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Hope this answers your question and have a great one!
Katherine G, Mount Laurel
September 7, 2014 03:35:57 PM