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October 9, 2014 03:01:39 PM
In reply to yemen, mississauga
Thank you for visiting TD Helps today, Yemen. We will be glad to assist you.
There are different ways that you can reset your online password. If you remember your Online Banking user name and have a U.S. Social Security number, you do have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your user name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
If you cannot remember your user name, don't have a U.S. Social Security number or you’re referring to TD Bank BusinessDirect, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. Upon proper account verification, they will be able to help you gaining online access back in no time.
If you are referring to a TD Bank Go Card, click here: http://bit.ly/1qcR0B0 to change your password. If you have any questions, please contact our 24/7 Customer Service line at 855-219-8050.
If you are referring to a TD Bank Credit Card, you can contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you're attempting to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone), you may request to change it by visiting your local TD Bank. For Store hours please check out: http://bit.ly/TDStores.
Seeing that you are writing to us from Canada and just in case if you are experiencing difficulties with your EasyWeb access, our friends across the border had a great conversation outlining the steps you'd need to take. Take a look here to see what Kyle said: http://bit.ly/1qtFG4j. Also, our friends in Canada can assist you further if you have any other questions. Check out their page here: http://bit.ly/1kD3iFr.
We hope this information helps, Yemen. Enjoy the rest of your day!
Katherine G, Mount Laurel
October 9, 2014 03:06:58 PM