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XXXXXXX deposited US$1,723.53 into my Savings account on 11/22/2016. I am not sure I should enter that acct. number here, so if you need it, you must contact me. She received a confirmation number XXXXXXX from TDB. The routing number (XXXXXXX) is to the Vermont bank. I can find no trace of this deposit on my online service. The depositor (my sister) has confirmed with me by e-mail that she made the deposit. Please help me find these monies, and if there is a problem, please explain it to me. Thank you.
Matthew, Karamea, New Zealand 7864
November 28, 2016 08:11:01 AM
In reply to Matthew, Karamea, New Zealand 7864
We understand your concern, Matthew. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We also notice that you're writing to us from overseas. If you are unable to use the number mentioned above, you can call us at (856)-751-9000. Additionally, you can call collect from a landline at (215)-569-0518.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon and have a good day.
Megan K, Mount Laurel
November 28, 2016 08:11:18 AM