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My account ending in xxxxxxx is a burial account.
August 5, 2015 12:22:33 PM
In reply to Daniel, Florence
Thank you for reaching us on TD Helps, Daniel. We understand your concern and we'd be glad to help.
As you've mentioned that your account may be inactive, we'd like to inform you that in order for an account to be in an active status, activity on the account is needed. If no Customer-initiated activity (deposits, withdrawals, or debit card transactions) occurs on an account, it will be considered "Inactive" after a specified period of time. Checking or Money Market accounts are automatically changed to an "Inactive" status after 6 months of no Customer-initiated activity. Savings accounts are considered inactive after 9 months with no Customer-initiated activity. Once these accounts are in an inactive status, they will be "Dormant" after 3 or 5 years of no activity depending on your region or State.
Please keep in mind that once an account becomes "Dormant," it can be turned over to the State after a number of years, depending on your location. We'd like to provide a little information for you regarding dormant accounts. Please visit here: http://1.usa.gov/1ED20S9 where you may review information about abandoned or unclaimed accounts in the U.S.
To activate an inactive/dormant account, and if you happen to have another deposit account with TD Bank that is currently active, you can contact us directly 24/7 by dialing 888-751-9000. We would be happy to transfer funds into the inactive account for you and then reinstate your account back to active status.
If you do not have another active account with us, you would need to step inside a TD Bank location to re-activate the account. We apologize for any inconvenience this may cause. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
Please know that we would like to assist you directly however TD Helps is considered an unsecured forum and we do not have access to your account/personal information. If you have any further questions that are account specific, feel free to visit a TD Store or contact us 24/7 using the number listed above.
We hope this helps, Daniel and have a good day.
Megan K, Mount Laurel
August 5, 2015 12:23:04 PM