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How do I cancel the fees
May 21, 2015 12:32:38 PM
In reply to tiffany, elizabeth
Welcome to TD Helps, Tiffany. We understand your concerns and we'd be happy to help.
It sounds as though you're referring to maintenance fees. On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum, the maintenance fee would be assessed on the last day of your statement cycle.
We do offer different types of accounts, each of which has its own balance requirement. We encourage you to review our Checking accounts here: http://bit.ly/1oXjGgF and our Savings accounts here: http://bit.ly/1hzzhPT to locate yours. Please note balance requirements apply to each account individually unless otherwise noted with "combined minimum balance."
If you find that a different type of account better suits your needs, you are able to change the type of account you have! You are able to call us 24/7 at 888-751-9000 and a Customer Service Representative would be happy to update your account. Similarly, you are able to visit any TD Store during lobby hours to make an account change. To take a look here http://bit.ly/TDStores to find TD Stores near you.
If you'd prefer, you also have the option of sending a secure message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. If you have any trouble, please contact us via phone using the number listed above or visit a TD Store.
Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message." For an account change, please be sure to include the account number.
If your concerns are not in regards to maintenance fees and you would like to discuss specifics of your account, feel free to call us using the number listed above, visit a TD Store during lobby hours or send us a secure message.
We hope this helps, Tiffany and have a good day.
Megan K, Mount Laurel
May 21, 2015 12:33:04 PM