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I have no phone and need to check account do not know questions or password
Michele, Six Mile
January 9, 2015 09:25:38 AM
In reply to Michele, Six Mile
Good morning, Michele and thanks for reaching out to TD Helps.
As you mentioned that you don't have a phone, to best assist you to reset your Online Banking password and security questions, please visit your local TD Bank Store during normal lobby hours at your convenience. To find out TD Store locations near you, please visit: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you are able to make a phone call, we recommend calling us directly 24/7 at 888-751-9000. After account verification, we would be happy to help reset your credentials and get you back up and running for your Online Banking. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
Let us know if you have any other questions. We hope you have a nice day!
LiShu R, Mount Laurel
January 9, 2015 09:26:34 AM
I have my password and my user name but dont have my question or ans
January 3, 2017 09:57:45 AM
In reply to Charles, Honesdale
Thank you so much for reaching out to us on TD Helps, Charles. We're happy to help you get back online and reset your security questions.
To better assist you, we ask you please contact one of our dedicated Specialists 24/7 at 888-751-9000 who can assist you after account verification. If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://go.td.com/TDStores to find a location near you.
We'd also like to share a few tips for you to consider that may help you with remembering your security questions include:
-Only selecting security questions that are meaningful to you. For instance, if your pets are more important to you than your first car, select the pet question. -Avoiding abbreviations in your answer, like "NYC." instead of "New York City ". -Answers to your security questions are not case-sensitive. So you only have to remember the answer - not whether or not you capped any of the words in your answer.
For additional security question tips and other helpful hints for answering your security questions you can visit: http://go.td.com/1ikiYdw.
If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
We hope this helps, Charles. Feel free to reach out to us at any time with any other questions.
Kris M, Mt. Laurel
January 3, 2017 09:58:36 AM