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I don't remember my username nor my password and I can't get into my profile. I don't know what to do.
Margarita, New York
November 27, 2017 10:45:47 AM
In reply to Margarita, New York
We're sorry to hear you're unable to log in, Margarita. We'd be happy to help!
With as many usernames and passwords as we're expected to remember anymore, it's easy to forget one! Don't worry, we can quickly help.
As TD Helps is considered an unsecure forum, we're unable access to specific account information or provide login credentials, but we can direct you. The fastest way may be to give us a call at 888-751-9000. We have Specialists available 24/7 that can provide you with your username and reset your password, if necessary. We'll stay on the line with you to ensure that you've been able to successfully log into your online banking.
You also have the option to stop in to see us at a local TD Bank Store to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We look forward to hearing from you, Margarita, and wish you a happy Monday!
Candice A, Mount Laurel
November 27, 2017 10:46:31 AM
I don't remember my online username and password.
January 26, 2018 09:45:46 AM
In reply to Pier, Brooklyn
Thanks for joining us today, Pier!
We're sorry to hear that you're having trouble remembering your Personal Online Banking credentials; however, as our friend Candice has mentioned above, please understand that TD Helps is not considered a secure forum of contact. Because of this, we unfortunately do not have access to your account or personal information, and would like to recommend that you connect with one of our Banking Specialist for further assistance.
If you're unsure of how you may reach one of our knowledgeable Banking Specialist, we recommend reviewing Candice's response above, as the information she has provided is still the best way in which you may do so.
Thanks again for stopping by today, Pier!
We hope you enjoy your upcoming weekend.
Brittany M, Mount Laurel
January 26, 2018 09:46:00 AM