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I entered my username and password and do that at least once a week, now they are asking for security question that I don't remember the answer, what can I do?
January 13, 2016 02:01:54 PM
In reply to Dona, Woodbridge
Welcome to TD Helps and thank you for sending us your question, Dona.
Please know that for the security of your account, all TD Bank online banking Customers are required to answer multiple security questions during the process of enrolling for online banking. If you're having difficulties answering any of your security questions, please feel free to connect with our 24/7 Banking Specialists at 888-751-900. If you're a TD BusinessDirect user, our Small Business Team can be reached 24/7 at 800-493-7562, option 2 and our 24/7 Credit Card Specialists are available to take your call at 888-561-8861. They're ready to help after account verification. You may also stop by your local TD Bank Store location for assistance. To find out the nearest TD Store locations and lobby hours near you, please visit, http://bit.ly/TDStores.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy the rest of your day.
LiShu R, Mount Laurel
January 13, 2016 02:03:09 PM