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July 16, 2015 06:17:25 PM
In reply to Donna, Audubon
Hi there Donna,
Thanks for joining us this evening!
We're sorry to hear that you might be locked out of your online account, we know that can be frustrating. Your account can become locked after three login attempts, for your account security. To review and fix this, feel free to give us a call anytime it's convenient for you. Our Banking Specialists are available at 888-751-9000, 24 hours a day, 7 days a week, and can get this up and running for you during your call.
Just in case your account isn't locked right now, you'll be able to reset the password for your account yourself if you remember your user name and have a Social Security number. Please start here: http://bit.ly/1eaISlq. Then, please click the Forgot your Password? link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
Another option you have is to stop in at your local TD Bank Store, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
We hope this provides some help logging back in, Donna.
Give us a call and we'll fix this tonight for you. Have a great one!
Kristen P, Mount Laurel
July 16, 2015 06:18:58 PM