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July 1, 2015 05:06:59 PM
In reply to catherine, clayton
We're sorry to hear that you've forgotten your password, Catherine. We'd be glad to help you regain access to your online account.
If you are able to recall your user name, you are able to reset your password by visiting the log in page found here: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Forgot Password?” link that is located under the password field. Select the account type, input your user name and enter in the last 4 digits of your Social Security Number. You will then be asked to answer two security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you have any trouble, you are able to call us 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to help you reset your password. Similarly, you are able to visit any TD Store during lobby hours for assistance with Online Banking. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you're trying to log into TD BusinessDirect, please give us a call 24/7 at 800-493-7562. Once our Banking Specialists verify your account information, they'll be able to reset your password for you. As mentioned above, you are able to visit any TD Store during lobby hours for assistance as well.
We hope this helps, Catherine. Have a great day!
Megan K, Mount Laurel
July 1, 2015 05:07:34 PM