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Emma, Point Pleasant New Jersey
July 21, 2015 02:12:06 PM
In reply to Emma, Point Pleasant New Jersey
Sorry to hear that you're having difficulties with online banking, Emma, we are more than happy to guide you in the right direction to get this resolved.
As you have forgotten your online banking Password, we ask you please contact us at 888-751-9000 to speak with a Banking Specialist, anytime during the day or night. After account verification, they'll be happy to help! If you do remember your User Name and also have U.S. Social Security number, you may also reset your Password by yourself through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the "Forgot your password" link that is located under the Password. Select the account type and input your User Name and last 4 digits of your SSN, you will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your Password. If you need to reset the Password for your BusinessDirect account, please contact our Small Business Team directly at 800-493-7562, option 2, who are also available 24/7. Upon account verification, they'll be able to reset your Password in no time!
If you are referring to your Password on www.tdcardservices.com, you can first try the "Recover Password" option on the right side of the logon page as long as you know your current User Name and the Email Address you registered with. If this is unsuccessful or you need any additional help, please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
Lastly, you're always welcome to visit your local TD Bank during the normally lobby hours to be assisted in person. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you have any other questions, please do not hesitate to ask! Emma, have a great afternoon!
LiShu R, Mount Laurel
July 21, 2015 02:16:05 PM