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September 10, 2014 08:35:22 AM
In reply to Whitney, Bronx
Thanks for joining us here on TD helps Whitney. We'd be happy to help!
If you’re referring to your password for your personal account on www.tdbank.com and you know your user name, we suggest following these steps: When you’re at the log in page http://bit.ly/1eaISlq, you may click on the “Trouble Logging In” link. On the next page you will have to select “Personal” from the drop down box and then enter in your user name and the last 4 digits of your Social Security number. Following that, you will have to answer 2 security questions. Next, you’ll be able to create a new password. Please make sure that your new password is at least 8 characters long and contains letters, numbers and special characters.
There are no worries if you do not know your user name or have trouble resetting your password. Even if it’s a business account you’re referring to and you're having trouble using TD Bank BusinessDirect, you’re always welcome to give us a call 24/7 at 800-493-7562 or stop by your local TD Bank during lobby hours for further assistance. For TD locations check out: http://bit.ly/TDStores.
For additional support on other online banking platforms, such as, TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7.
We hope this helps Whitney. Have a great one!
Sandy D, Mount Laurel
September 10, 2014 08:36:42 AM