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October 28, 2014 05:56:58 PM
In reply to Victor, Passaic
Hey Victor! Thanks for reaching out to us on TD Helps this evening with your question. We'll be glad to provide you with some options to access your accounts.
If you've forgotten the password to your TD Bank Online account and remember your user name, you can reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Please choose the account type and input your user name; you will then be asked to answer two security questions. After successfully answering the security questions, you will be able to reset your password.
If you cannot remember your user name, experience difficulties while using the self-service feature or you’re referring to TD Bank BusinessDirect, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists. After they've verified your account, they will be able to help you gain your online access back in no time. You may also stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, check out: http://bit.ly/TDStores.
If by any chance you're looking to change the verification password on your account (password placed on your personal account for verification purposes when contacting us over the phone) and do not recall the current one, you will need to visit your local TD Bank during the normally lobby hours to remove or change this password.
We hope this is the information you were looking for, Victor! Feel free to visit again anytime, we're glad to have you.
Colleen B, Mount Laurel
October 28, 2014 06:09:57 PM