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November 5, 2014 12:42:46 PM
In reply to Joseph, warwick
Great question, Joseph, and thanks for stopping by TD Helps for your answer. We are happy to assist you!
If you have forgotten the PIN for your TD Debit Card, there are a few options available and we would be happy to provide those options to you:
- Visit us at any TD Bank Store with proper ID during normal lobby hours. To find out TD store locations near you, please visit, http://bit.ly/TDStores.
- You can call our Banking Specialists 24/7 at 888-751-9000. Once one of our dedicated Banking Specialists verifies your account, we can send you a PIN reminder via mail. PIN reminders sent by mail may take 7-10 business days to receive depending on your postal office.
If this is regarding a TD Visa Credit Card PIN, you may contact our Credit Card Specialists 24/7 at 888-751-9000. For TD Go Card PIN assistance, you may contact TD Go Card Customer Service 24/7 at 855-219-8050. And just in case you are referring to a TD Visa Gift Card, our Visa Gift Card Specialists can be reached at (888) 294-2249.
Just in case you've forgotten your password for your online banking, we can help you with that too!
If you remember your Online Banking User Name and also have a U.S. Social Security number, you will have the option to reset your password via online by visiting http://bit.ly/1eaISlq. Once you are on the Log In page, please click on the “Trouble Logging In” link that is located under the password field via your Online Banking. Select the account type and input your User Name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
If you're unable to reset this yourself for any reason, or you need to reset the password for your BusinessDirect account, a Digital Banking Specialist will be more than happy to assist you. Please contact us 24/7 directly at 800-493-7562. Another option you have is to stop in at your local TD Bank Store during normal lobby hours with your valid photo ID, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861. To reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
LiShu R, mount laurel
November 5, 2014 01:37:13 PM