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May 26, 2015 09:44:12 AM
In reply to grace, brooklyn
With all the user names we have to remember these days, it is easy to forget one from time to time. Don't worry, Grace. We'd be happy to help you recover yours.
To recover your user name, we ask that you contact us directly for assistance. You are able to call us 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be happy to help you with your user name. Similarly if you would like to speak to a Representative in person, feel free to visit a TD Store during lobby hours. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
If you are referring to a TD Bank Credit Card, you may contact us 24/7 at 888-561-8861 to speak with a TD Credit Card Specialist.
If you are referring to a TD Bank Go Card, please call us 24/7 at 855-219-8050.
We're looking forward to hearing from you, Grace and take care.
Brian M., Mount Laurel
May 26, 2015 09:45:59 AM
In reply to Brian, Mount Laurel
I cant remember my user name? I have a note dated 4/6/15...what I wrote down worked and now it does not? what do I need to do to get back on line to see my deposits and checks that cleared.
May 28, 2015 05:10:45 PM
In reply to Elizabeth, Northfield
It's so nice of you to join us on TD Helps, Elizabeth.
We can understand difficulties with user names and passwords in this digital world, and we'll be happy to guide you in the right direction. If you're trying to log into your Online Banking for your personal account, please give us a call at 888-751-9000 or for TD Bank BusinessDirect you may call 800-493-7562, option 2. We're available 24/7 and will be able to assist you with your user name after account verification. We'll also be happy to review your account details with you when you call.
You also have the option of visiting your local TD Bank Store for assistance. Feel free to look here http://bit.ly/TDStores for a listing of hours and locations.
Please understand as we would like to assist you here directly, we do not have access to your personal information as TD Helps is considered an unsecured forum.
Hope this helps, Elizabeth, and please have a pleasant evening.
Justin B, Mount Laurel
May 28, 2015 05:12:11 PM