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I forgot my username, am I am to reset my username online or using the app?
October 31, 2014 10:53:45 PM
4 people recommended this |
In reply to Randi, Middletown
Hey Randi, thanks for joining us here on TD Helps.
If you do not remember your Online Banking information, no worries! Our Digital Banking Specialists are available 24/7 for your convenience and after account verification, they would be more than happy to help get you back online! You can reach our Specialists at 1-800-493-7562.
If you prefer to sit with a Banking Specialist, you also have the option of visiting your local TD Store for further assistance. If you are unsure of the closest one near you, take a look here for help: http://bit.ly/TDStores.
Hope this helps Randi. Let us know if any other questions have. Enjoy your day!
Luis C, Mount Laurel
October 31, 2014 10:54:48 PM
1 person recommended this
I forgot my user name for my online banking what should do?
Farouque, Atlantic city
April 24, 2016 09:13:09 AM
In reply to Farouque, Atlantic city
Welcome to TD Helps, Farouque. We're more than happy to help you log back in to your Online Banking account.
If you cannot log in, you may reset your password through our self-service option by following this link: http://bit.ly/1eaISlq. Once you’re there at the Log In page, please click on the “Trouble Logging In” link that is located under the password. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you've also forgotten your username, that's okay! You can call us directly at 888-751-9000 as our Banking Specialists are available to you 24/7. After account verification, we would be happy to help retrieve your information and get you back up and running for your Online Banking. Also, you can visit us at any local TD Bank Store, during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
Thanks for stopping by, Farouque!
Alara B, Mount Laurel
April 24, 2016 09:13:30 AM