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June 9, 2014 10:27:17 PM
1 person recommended this |
In reply to Stacey, Pelzer
Thanks for getting in touch with us, Stacey.
Fortunately there are two simple ways to retrieve/reset your username and password.
The first is to call our 24/7 Online Banking Customer Service at 800-493-7562. After verification, an Online Banking Specialist will be able to help you get back into your Online Banking in no time at all. The second option is to stop by your local TD Bank Store with valid Identification. Please visit: http://bit.ly/TDStores for Store locations and hours near you.
For additional support on other online banking platforms, such as: TD Credit Card, Mortgage Documents, etc. please contact us at 888-751-9000, available 24/7.
Thanks again for coming by and we hope the information provided helps answer your question. Have a great day!
Steph C, Mount Laurel
June 9, 2014 10:28:14 PM
How do I retrieve my password for my personel banking account
June 11, 2014 09:24:48 PM
In reply to Lori, Baldwin
Thanks for dropping by TD Helps today, Lori.
Forgetting your logon information can be frustrating, but we're happy to provide direction for resetting your password.
There are a few options we can offer to have your password reset. Your first option is using the self-serve feature on our website. Just follow this link that will lead you directly to the logon page, where you can select "Trouble Logging In": http://bit.ly/1eaISlq. Once you’ve input your username, the last four digits of your social security number, and answered the security questions successfully, you will then be asked to change your password. Your new password must be 8-32 characters long, containing both letters and numbers.
If you do not remember your username, or if you’re having difficulties going through the self-serve feature - no worries! You can call us 24/7 at 1-800-493-7562 to speak with an Online Banking Specialist. After account verification, our Specialists will be happy to help with your Online Banking password. If you prefer, you could also stop by any TD bank Store at your earliest convenience for further assistance. To locate the closest TD Bank Store, please click here: http://bit.ly/TDStores.
Thanks again for coming by and enjoy the rest of your day!
Steph C, Mount Laurel
June 11, 2014 09:30:52 PM