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I am still being charged for my Shaw account as I didn't cancel my auto payments. I stopped using Shaw on June 10th. Can you please reverse it.
September 2, 2017 01:08:24 PM
In reply to Syed, Surrey
Happy Saturday, Syed. Thanks for joining us on TD Helps today!
We're sorry to hear that you have an unauthorized charge on your account, and before we begin, we'd like to take a moment to explain that TD Helps is not currently considered a secure forum of contact. Because of this, we do not have access to your account specific information, and we ask that you contact us directly so that we may further assist you.
Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. You're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We hope to hear from you soon, Syed. Enjoy your weekend!
Brittany M, Mount Laurel
September 2, 2017 01:08:49 PM