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June 16, 2015 06:59:12 PM
In reply to charles, smithtown
We're glad you found this charge! We apologize to hear about any possible unauthorized activity, but we do have a few options for you.
For help with this item and to review your account as well, we ask that you get in touch with us. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information. With that being said, you can reach us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to help. Kindly note that we should be able to file a claim for the charge; however, once an item is paid we cannot place a stop payment on it.
Additionally, you may visit any TD Bank Store to have this charge and your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for online banking, you can also send us a Secure Message so that we can review your account further. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this will be helpful, Charles.
Thank you again for your message and we hope you have a wonderful night.
Kristen P, Mount Laurel
June 16, 2015 07:00:12 PM