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makes me feel unsafe that card is still active although I called and they said it is canceled. How do I update my mobile banking? Two days has already past since I got the new card
December 26, 2014 06:59:09 PM
In reply to Dana, Brooklyn
Thank you for stopping by TD Helps today, Dana! We understand your privacy concerns, and we would love to help create peace of mind.
When logging into your Online Banking from your Mobile App, it will display the last 4 digits of your account number. You will then be able to click on your account activity, in which you will be able to see the last activity made with your prior Debit Card. You may see the last 4 digits of the prior debit card number next to each transaction posted to indicate which debit card was used.
Due to TD Helps being considered a public and unsecure forum, we recommend that you contact one of our Banking Specialists 24/7 at 888-751-9000 for further assistance. A Customer Service Representative will be happy to review your account further, and confirm the status of your previous card.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
You may also feel free to visit us during lobby hours to speak with a Customer Service Representative. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
Let us know if you have any other questions. We hope you have a nice night!
Justin B, Mount Laurel
December 26, 2014 07:06:33 PM