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I changed the password to my online account recently after a security breach, and forgot to inform my wife, whose shares the account with me. Needless to say, we were locked out after several attempts. Is there any way that I can reset the account online?
Michael, Silver Spring
October 3, 2014 09:22:47 PM
45 people recommended this |
In reply to Michael, Silver Spring
Thanks for connecting with us here on TD Helps, Michael. We're sorry to hear you're having trouble with your online account. Don't worry, we are here to help!
Because your account is already locked, you will not be able to reset it online. Fortunately, our Digital Banking Specialists are available 24/7 at 800-493-7562 to assist you. Upon proper account verification, they will be able to help you gain your online access back immediately.
Additionally, please note that each signer on an account may have their own log in credentials. This helps to prevent password and security question lockouts. If your wife is also a joint account owner and doesn't have her own login credentials yet, we recommend she visit: http://bit.ly/1lU2qfY to begin the enrollment process. The account number, TD Bank ATM/Debit Card, Social Security number and, email address will be needed, or use the number as above to have a Digital Specialist assist with enrollment.
If you've locked yourself out of your online access for your TD Bank Credit Card check out: http://bit.ly/1lVKil9. For additional assistance please reach out to TD Card Services 24/7 at 888-561-8861.
You're also welcome to stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations, please check out: http://bit.ly/TDStores.
Thanks again for your visit, Michael and we hope this helps! Have a great weekend.
Yen D, Mount Laurel
October 3, 2014 09:32:26 PM
6 people recommended this
In reply to Yen, Mount Laurel
hello yen, I have the same issue. but now I'm back to China, how can I reach
Dinggang, flushing, NY
November 18, 2014 07:36:41 AM
In reply to Dinggang, flushing, NY
Good evening and thanks for joining our conversation here on TD Helps, Dinggang!
You may still connect with us while you're in China by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Our Specialists are available 24/7 and after account verification, they would be happy to help!
If this is regarding a TD Visa Credit Card, you may contact our Credit Card Specialists while you're outside the United States 24/7 by dialing 706-644-3266.
Let us know if you have any other questions. We hope you have a good one!
LiShu R, mount laurel
November 18, 2014 07:37:36 AM
1 person recommended this
Can't log in
December 27, 2015 06:29:07 AM
2 people recommended this
In reply to Ismael, Roxbury
Good morning, Ismael and thanks for reaching out to us on TD Helps.
As you've stated that you're unable to log on, if you're referring to Online Banking, we recommend that you give us a call 24/7 at 888-751-9000. Upon account verification we'd be happy to help.
If you're speaking of TD Bank BusinessDirect, feel free to give our Small Business Team a call 24/7 at 800-493-7562 option 2.
You're also welcome to stop by your local TD Bank Store during lobby hours for further assistance. For TD Bank Store locations please check out: http://bit.ly/TDStores.
Have a delightful day!
Sandy D, Mount Laurel
December 27, 2015 06:29:59 AM
I'm locked out of mu account Michael. I need help getting in
August 11, 2017 10:40:53 AM
In reply to bruce, NYC
We're sorry to hear you're locked out, Bruce. We'd be happy to help direct you.
As TD Helps is considered an unsecure forum, we do not have access to specific account or login information. Please give us a call 24/7 at 888-751-9000 or stop in to see us at a local TD Bank Store. To find one near you, please click here: https://go.td.com/1nq31dc. We can unlock your online banking and reset your password or security questions if necessary.
We look forward to hearing from you soon and getting you back online. Have a great weekend, Bruce!
Candice A, Mount Laurel
August 11, 2017 10:41:35 AM
In reply to Candice, Mount Laurel
Looked out of my online account
August 31, 2017 09:05:57 AM
In reply to Paul, Casco
Hi Paul. Thanks for joining us.
We're sorry to hear that you're also locked out of your online banking. Please give our Tech Support Team a call at 800-493-7562. Representatives are available 24 hours a day, 7 days a week to assist in unlocking your account and getting you back online. You may also stop in to see us in any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
We look forward to hearing from you soon so that we can resolve this for you.
Have a good day, Paul!
Candice A, Mount Laurel
August 31, 2017 09:06:57 AM