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about it and the bank got it back for me but did not let me know who or how it was done. Can someone let me know a little more information about it? The bank was supposed to get back to me about this and never did. I'm very happy that they got my money back for me but I still would like to know more about this problem
January 17, 2016 12:10:40 PM
In reply to Lucille, Somerdale
Thank you for reaching us on TD Helps, Lucille.
As this is pertaining to your specific account, we would need to review this further with you. Please know that we would like to assist you directly; however, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account with you. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can review your account further. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center."
If the transactions included in the dispute were made by using your TD Visa Credit Card, please contact our 24/7 TD Card Services at 888-561-8861 to speak with a Specialist.
We'd also like to share with you a few tips on how you can help manage your identity, please click here for more information: http://bit.ly/1gE1jyH and also here: http://bit.ly/1q23MZt for "Fraud and Identity Theft" tips.
We hope this helps, Lucille and if you have further questions please let us know.
Shanika A, Mount Laurel
January 17, 2016 12:11:25 PM