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aadvised that it would take 10 busniess days. It is now going on 2 months and I have yet to hear back. I have also attempted to reach out to the case worker assigned to my case to no avail as she never answers the phone or retsurns calls since I left muiltple messages. How long does it usually take for a check fraud claim to get investigated and returned? I had a check stolen and I went to the bank to file a claim. After getting my rental company to fill out the appropriate paperwork I was advised that it would take 10 business days. It is now going on 2 months and I have yet to hear back. I have also attempted to reach out to the case worker assigned to my case to no avail as she never answers the phone or returns calls since I left multiple messages.
How long does it usually take for a check fraud claim to get investigated and returned?
Tia, New York City
December 9, 2016 09:48:46 AM
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In reply to Tia, New York City
Thanks for contacting TD Helps today, Tia. We're sorry for this experience, and we'll be happy to point you in the right direction.
For further assistance with your concerns, we recommend contacting a Fraud Specialists directly. A specialist may be reached at 1-800-893-5884, Monday – Friday, 7am – Midnight. You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helped, Tia, and please enjoy the rest of your day.
Customer Service Team, Mount Laurel
December 9, 2016 09:49:12 AM