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and as a result i got an overdraft fee, because it was paypals fault and they reimbursed me , is it possible to get my overdraft fee reimbursed also? I had an issue with paypal and they charged my account twice the amount i wanted to send and it caused my checking to go into the negatives and as a result i got an overdraft fee, because it was paypals fault and they reimbursed me , is it possible to get my overdraft fee reimbursed also?
November 3, 2017 07:19:19 AM
In reply to Cassie, Windham
Good morning, Cassie, and happy Friday.
We're so sorry to hear that you may have been assessed an overdraft fee due to an error caused by PayPal, and we'd be more than happy to review your account with you to determine if you may be eligible for a refund. So that we may do so, we ask that you connect with us directly. There are a couple ways you are able to do so, and you're welcome to choose whichever method is the most convenient for you.
You may first contact one of our Banking Specialist. For your convenience, they are available to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. You may also visit your nearest TD Store location, during lobby hours. Feel free to use the link here: http://go.td.com/1f9DSJR to find your nearest TD Store location, as well as their lobby hours and contact information.
If you're unable to call or visit a TD Store location, that's okay, as you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We appreciate you stopping by today, Cassie, and we look forward to hearing from you soon.
Have a great weekend!
Brittany M, Mount Laurel
November 3, 2017 07:19:42 AM