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I sent the legal copy of the check back to my mother in Milton Ontario Canada where she brought it to the Bank Branch where she purchased this check but was told that according to their records the check had been cashed but the Orange County Teachers Federal Credit Union disputes that claim. At this point we don't know how to handle this no one seems to have any answers or knows how to retrieve these funds . Please advise. thank you Andre Ahrens
ANDRE, QUAIL VALLEY
October 22, 2017 10:17:24 AM
In reply to ANDRE, QUAIL VALLEY
Good morning, Andre. Thanks for visiting us at TD Helps today.
We're very sorry to hear this and it will certainly need to be looked into further. It sounds like you mother may have purchased this check from a TD Canada Trust Branch. As you've reached us here at TD Bank in the United States, we would not have access to checks purchased in Canada, but we'd like to help direct you.
As your mother made the purchase, she may need to be the one to contact TD Canada Trust. We recommend that she reach out to a representative directly at 866-222-3456. Their Customer Service Team is available 24/7 to help. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We hope to hear from your mother soon so that this can be resolved. We hope you both are having a great weekend! Take care, Andre.
Candice A, Mount Laurel
October 22, 2017 10:22:04 AM