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It still says I'm not eligible for Mobile Deposits and I had my account for more than 90 days.
March 7, 2016 10:22:20 AM
In reply to Lexus, Wilmington
We're sorry to hear that you're having trouble, Lexus. We'd be glad to help.
TD Bank Mobile Deposit is available for most Android and iPhone devices. We ask that you use the most recent version of the Operating System for your device, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to uninstall and then reinstall the app. If you reinstall the TD Mobile App and if it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours for additional assistance. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope to hear from you soon, Lexus and have a good day.
Megan K, Mount Laurel
March 7, 2016 10:22:31 AM