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I had the $100 minimum needed to avoid the monthly maintenance fee and it charged it anyway? Can I get refunded?
March 24, 2016 12:53:49 PM
In reply to Gwen, Wilton
Thanks for your question, Gwen. We'd be glad to discuss this with you!
The monthly maintenance fee is assessed anytime your account balance falls below your daily minimum balance during your statement period. The fee will show on up on the last day of your statement cycle.
As this is pertaining to your account specifically, we ask that you contact us directly so we may discuss your concerns in depth. Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
You may contact us via phone 24/7 by dialing 888-751-9000 and after account verification, our Banking Specialists will be happy to review the maintenance fee with you. If you prefer to speak with a Representative in person, feel free to visit us at any TD Store during lobby hours. For Store locations and their hours please visit http://bit.ly/TDStores.
If you are enrolled in Online Banking, you are able to send us a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope to hear from you soon, Gwen and have a good day.
Megan K, Mount Laurel
March 24, 2016 12:54:02 PM