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March 15, 2015 07:03:27 PM
In reply to Jean, Brooklyn
Thanks for coming by TD Helps with your question, Jean. We're sorry to hear about this and we'll be able to provide the next steps you should take regarding this activity on your account.
Please give us a call 24/7 at 888-751-9000 or visit us at any TD Bank location during lobby hours at your earliest convenience. Once our Banking Specialists verify your account information, they'll be able to review your account, file a dispute and close your debit card if necessary. Please note that it can take 2-4 business days to obtain a decision on your claim; which will be mailed to your home address. Click here: http://bit.ly/TDStores to find a TD Bank near you.
If you are enrolled in Online Banking, you may send us a Secure Message as well. If you're not currently enrolled, you may begin by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at the telephone number listed above. To send a secure message, please sign into your account and select "Send a message," which is located underneath the Message Center on the left hand side of the page.
We hope this helps you, Jean and have a great evening!
Katherine G, Mount Laurel
March 15, 2015 07:05:08 PM